Acceptance of Terms

By accessing or using Clametra, you agree to be bound by these Terms of Service. If you are using the platform on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms. If you do not have that authority, or if you do not agree with these Terms, you may not use the platform.

What Clametra Does

Clametra is a cloud-based strategy execution platform. It enables organisations to build and manage balanced scorecards, track key performance indicators, set objectives and action plans, conduct performance evaluations, generate analytics and predictive insights, and manage user roles and permissions across teams and departments.

Account Registration and Security

When you register, you must provide accurate and complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. If you become aware of any unauthorised access to your account, you must notify us immediately at [email protected].

You are expected to use strong passwords, enable Multi-Factor Authentication where your organisation requires it, avoid sharing credentials with others, and log out from shared or public devices. These are not optional recommendations; they are conditions of use.

Acceptable Use

You may use Clametra to manage your organisation's performance data, collaborate with authorised team members, and export data for reporting purposes.

You may not use the platform for any unlawful purpose, attempt to access data belonging to other organisations, reverse engineer or decompile any part of the service, upload malicious code or harmful content, use automated systems such as bots or scrapers without our written authorisation, interfere with the platform's security features, or harvest user data without proper consent. Violations of these conditions may result in immediate suspension or termination of your access.

Data Ownership and Intellectual Property

Your organisation retains full ownership of all data you input into Clametra. We claim no ownership over your performance data. By using the platform, you grant Clametra a limited licence to process that data solely for the purpose of delivering the service.

Clametra itself, including its features, design, and underlying technology, is owned by Clametra. Your subscription gives you a limited, non-exclusive, non-transferable licence to use the platform. That licence does not transfer ownership of any part of the product to you.

Predictive analytics and insights generated by our AI features are provided for informational purposes only. We do not guarantee their accuracy, and your organisation remains solely responsible for any decisions made on the basis of AI-generated outputs.

Privacy and Data Protection

Your use of Clametra is governed by our Privacy Policy, which sets out how we collect, use, store, and protect personal data. For enterprise customers, a Data Processing Agreement governs how we process personal data on your behalf and is incorporated by reference into these Terms. A current list of our sub-processors is available in our Sub-processors document.

Subscriptions and Payment

Clametra is offered on a subscription basis. Fees are based on the number of active users and the features selected at signup. All fees are billed in advance, either monthly or annually depending on your chosen plan, and are payable by credit card, bank transfer, or other methods we approve. Late or failed payments may result in suspension of your access until the outstanding balance is cleared.

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period, and we do not offer refunds for any unused portion of a billing cycle.

Service Levels and Support

We commit to 99.5% monthly uptime for the platform. Scheduled maintenance windows are excluded from this commitment and will be communicated to your Administrator in advance.

Support is available by email at [email protected], with a response time of within 24 hours for critical issues. Our support hours are Monday to Friday, 08:00 to 17:00 South Africa Standard Time.

We run automated daily backups of all customer data with point-in-time recovery capability of up to seven days. Backups are encrypted and stored in geographically separated locations.

Confidentiality

Both parties agree to maintain the confidentiality of any proprietary information received through the course of this relationship, to use that information solely for the purpose of using or providing the service, and not to disclose it to third parties without written consent. This obligation survives the termination of your subscription.

Limitation of Liability

The platform is provided on an as-is basis. We make no warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

To the maximum extent permitted by applicable law, Clametra will not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or business opportunities, or damages arising from AI-generated recommendations. In all cases, our total liability to you will not exceed the total amount you paid for the service in the twelve months preceding the claim.

Indemnification

You agree to indemnify and hold harmless Clametra from any claims, losses, or expenses arising from your violation of these Terms, your misuse of the platform, your organisation's data or content, or your violation of any third-party rights.

Termination

You may terminate your account at any time by contacting your Administrator or emailing [email protected]. We may suspend or terminate your access if you violate these Terms, fail to pay fees when due, engage in fraudulent or illegal activity, or use the platform in a way that harms other users.

On termination, your access to the platform will cease immediately. We will retain your data for 90 days to allow you to export it, after which it will be anonymised or deleted. The obligations relating to confidentiality, limitation of liability, and indemnification continue to apply after termination.

Governing Law and Dispute Resolution

These Terms are governed by the laws of South Africa. If a dispute arises, both parties agree to first attempt to resolve it through good-faith negotiation. If negotiation is unsuccessful, the dispute will be referred to mediation in Johannesburg. If mediation also fails, the dispute will be resolved through arbitration under the rules of the Arbitration Foundation of Southern Africa. Either party may seek injunctive relief from a court of competent jurisdiction at any time where necessary to prevent irreparable harm.

Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will notify your organisation's Administrator by email and through an in-app notification, and update the Effective Date at the top of this document. Continued use of the platform after changes take effect constitutes acceptance of the updated Terms.

General

These Terms, together with the Privacy Policy and Data Processing Agreement, constitute the entire agreement between you and Clametra. If any provision of these Terms is found to be unenforceable, the remaining provisions remain in full effect. Our failure to enforce any provision does not constitute a waiver of our right to enforce it in the future. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of assets. We are not liable for delays or failures caused by circumstances beyond our reasonable control, including acts of God, war, civil unrest, labour disputes, or internet service disruptions.

Contact

For legal matters, reach us at [email protected]. For support, contact [email protected]. For privacy inquiries, contact [email protected].

Clametra
Lusaka, Zambia